Privacy Policy
1decision Ltd (“1decision”, “we”, “us”, or “our”) is a limited company based in Hertfordshire, UK (Company No. 07875122), providing educational resources and subscription services to primary schools, Local Authorities, Multi-Academy Trusts, and educational provisions.
We are committed to protecting and respecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with current UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
To provide our services, maintain customer relationships, and deliver high-quality support, we collect and process the following data:
Contact & Professional Details: Name, job title, institutional email address, telephone number, and school/organisation details.
Customer Account & Transaction Data: Records of subscriptions, resource purchases, invoicing details, and notes regarding support, telephone conversations, or email communications.
Technical Data: Information collected automatically when visiting our site (such as IP addresses and browser types). For full details on automated data collection, please review our Cookie Policy.
We process your personal data under the following lawful bases:
Performance of a Contract: To fulfil subscriptions, deliver educational resources, and process payments.
Legitimate Interests: To run our business effectively, provide ongoing customer support, send relevant educational/service communications to schools, and respond to enquiries.
Legal Obligation: To comply with statutory financial, accounting, or reporting requirements.
Consent: Where you have explicitly opted in to receive specific communications or marketing updates. Where processing relies on consent, you may withdraw it at any time.
Contact & Enquiries: When you contact us via website forms, email, or telephone, we collect the personal details you provide to respond to your query and deliver support.
Security & Retention: We maintain appropriate technical and organisational security measures to protect your personal data during transmission and storage. Your information is retained only as long as necessary to fulfil its purpose or satisfy legal obligations.
Marketing Communications: We may send you updates and news regarding 1decision resources if you have given express consent, or where you represent an establishment that has previously purchased or enquired about our services (in accordance with UK PECR rules). You can opt out at any time using the unsubscribe link in any marketing email or by contacting info@1decision.co.uk.
1decision will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information is only disclosed under the following circumstances:
Data Processors: We share data with trusted third-party service providers (such as web hosting partners, CRM systems, and email dispatch platforms) who process data strictly on our behalf, under binding legal contracts, and in compliance with UK GDPR.
Legal & Regulatory Obligations: We may disclose your information if required to do so by law, government authorities, or law enforcement agencies.
We implement robust physical, technical, and administrative security controls to protect your data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted strictly to authorised staff members on a need-to-know basis, and all databases are password-protected and secure.
Under UK GDPR, you have statutory rights regarding your personal data:
Right of Access: You may request a copy of the personal information we hold about you by submitting a Subject Access Request (SAR). We will respond within one month of receiving your request.
Right to Rectification: You may ask us to correct or update inaccurate or incomplete data.
Right to Erasure / Objection: You may request that we delete your data or object to our processing, where applicable by law. Requests to withdraw from our active database will be processed without undue delay.
To exercise any of these rights, please contact us by email or post using the details below.
Any updates to this policy will be published directly on this page.
If you have any questions regarding this Privacy Policy or wish to make a Subject Access Request, please contact us:
Email: info@1decision.co.uk
Telephone: 01438 750330
Postal Address:
1decision Ltd
Suite 1, Niall House
24 - 26 Boulton Road
Stevenage, Hertfordshire
SG1 4QX